|The successful candidate will be required to develop the skills to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Referral Management Service
The candidate will be required to train as a Referral Administrator where the primary role involves managing patient referrals from GP practices and offering patients a choice of hospitals. communication with GP practices regarding referrals will also form part of the work.
The successful candidate will work as part of a team delivering a high quality service
Cornwall has a largely rural population of over 545,000 with approximately 70 GP
Practices. The Referral Management Service (RMS) manages referrals from 50 of
these GP Practices.
The RMS comprises of 18 Referral Administrators, 1 Apprentice, 3 Assistant
Operations Managers, OHT Administrator, Data Manager, Projects and
Implementation Assistant, Assistant General Manager, Operational Clinical Lead and
KNOWLEDGE, SKILLS, TRAINING & EXPERIENCE:
– Experience of communicating with the public
– Be able to use a keyboard and have basic IT skills
PRIMARY DUTIES AND RESPONSIBILITIES:
– Using the E-Referrals Service, accurately process referrals, identifying any
which require GP Sifter input.
– Take responsibility for developing own knowledge of services and clinics held
at different providers/hospitals
– Using E-Referrals Service, email and paper, process referrals.
– Enter referral information onto a database ensuring information is recorded
– Process incoming and outgoing mail.
COMMUNICATION & WORKING RELATIONSHIPS:
– The post holder will need to:
– Communicate information to patients and GP Practice staff in a professional
and polite manner.
– Work as part of a team to ensure a high quality of service.
– Be able to manage difficult and stressful phone calls.
FREEDOM TO ACT:
– The post holder will be expected to work within departmental and national policies /procedures.
– Almost all of the time, the post holder will be required to be sitting at a desk to operate a keyboard whilst using the phone simultaneously
THE POST HOLDER
– Must adhere to NHS Kernow policies and procedures, e.g. Health & Safety at
Work, Freedom of Information Act 2000, Data Protection Act 1998, Equal
Opportunities, etc. at all times;
– Abide by the NHS Code of Conduct for Managers
– Abide by the rights and pledges of the NHS Constitution Is required to maintain personal and professional development to meet the changing demands of the job, participate in mandatory training and other training;
– Will respect the confidentiality of all matters relating to their employment and
other members of staff;
-Will comply with the corporate integrated governance structure in keeping with
the principles and standards set out by the organisation;
– May be required to carry out light physical duties; Will need to be able to travel within Cornwall and the Isles of Scilly as part of
the everyday role; and on occasions, be prepared to travel elsewhere.