Location: Bodriggy Health Centre, 60 Queesnway, Hayle, TR27 4PB
Contact Name: Stephanie Jones, Practice Manager
Contact Tel: 01736 753136
Contact Email: firstname.lastname@example.org
Closing Date: 16/12/2019
|We are looking for a new member of staff to join our reception team at this friendly and busy 9 Partner GP Surgery. Previous experience would be an advantage, excellent customer service skills and IT skills are essential. You must be able to work under pressure and be able to work as part of a team.
Main Purpose Of JobThe main task of this job is to administer the clinical appointments systems on behalf of doctors and nurses and to act as the first point of contact within the surgery for patients, staff and visitors, either directly or on the telephone.
The receptionist serves as the main link between the various components of the health care team and between the team and the patients. The receptionist must be responsive to the needs of all these groups. Above all he/she must present a friendly, helpful face to the public and deal efficiently with patients’ requirements.
Today general medical practice takes place in an environment of increasing complexity. The medical receptionist must have an ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients’ enquiries and requests.
Special Requirements of the Post
Be friendly and approachable.
To receive telephone, email and personal requests from patients at the reception desk and to make appointments for patients in accordance with guidelines laid down by the GPs; to greet patients at reception and direct to the appropriate consulting room; to deal appropriately with all other visitors/callers to the surgery and direct telephone calls as required.
Process repeat prescription requests in accordance with the Practice Repeat Prescription Policy.
Monitor effectiveness of the system and report any problems or variations required.
Keep patients informed of delays.
Ensure that patients without appointments but who need ‘urgent consultation’ are seen in a logical and non-disruptive manner.
When registering new patients explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
• to answer all incoming calls and direct calls appropriately
• keep a record of all telephone calls and other messages
• to accept requests for home visits and to record them accurately
• to ensure that the appropriate doctor receives visit requests, either in person, or by pager
• to record or relay messages to other members in the Primary Health Care Team
• liaise with other agencies on behalf of the doctors as and when directed
• order transport requests via the hospital car scheme or ambulance service as
• extracting records when required and re-filing these as appropriate
• ensuring that pathology specimens are ready for collection by hospital courier and ordering
• assisting with clinics when required
• other duties as and when directed by Practice Manager or GP.
• writing repeat prescriptions by hand where necessary (in the event of computer system failure or
• using new computer procedures as they become available
• posting and packing mail
• making phone calls at the request of the doctors, nurses, reception supervisor, administrators and
• chaperoning when requested by a doctor
• scanning duties when the Scanner is absent
• cleaning within the office. Ensure your workstation, reception and waiting areas are kept neat and
• ensure waiting room is well ventilated during periods of hot weather by opening windows
• ensure waiting room is warm during periods of cold weather by adjusting the thermostat on the
• making tea, coffee, etc, for the staff
• advise patients of relevant charges for private services, accept payment and issue receipts for same.
• filling in forms and assisting patients with this task
• learning how to use any new work procedures, systems or equipment whenever introduced
• open up premises at the start of the day, set alarm to day function and make all necessary preparation to receive patients
• secure premises at end of day, ensure the building is totally secured, internal lights off, windows closed and locked, window shutters (where provided) are closed and in the locked position and alarm activated
• attending any relevant outside instructional or refresher courses when appropriate
• attendance at staff meetings as required
• attendance at staff tutorials as required. These will take place when circumstances require.
• attend mandatory training courses or complete e-learning courses at the request of the Office
Job Reports To:
The reception staff report to the Office Manager, who, in turn reports to the Practice Manager. Whilst each GP will have contact with the reception staff on a daily basis, one GP, as a partner of the business, and the Practice Manager have specific responsibility for reception matters, from the wider organisational perspective.
5 weeks paid holiday entitlement per annum plus Bank Holidays (pro rata for part-time employees)
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately