Out Of Hours Telephone Triage Training Days

Out Of Hours Telephone Triage Training Days

21st April 2015

Dear Doctor
The Art of Telephone Consultations
Experience suggests up to 50% of Out of Hours calls can be managed over the telephone. With this in mind Cornwall Health are inviting all doctors across Cornwall to attend a Telephone Triage Training Day to update their skills at the Health & Wellbeing Innovation Centre Truro (flyer attached) on the following dates:

Tuesday 9th June
Friday 12th June
Tuesday 30th June

The purpose of the day is to refresh your skills and to learn more about the way Cornwall Health can support your work as part of the Out of Hours team and to ensure the needs of Patients and General Practice are met by the new service. This program is an appropriate addition to your Personal Development Plans.

The day will be free of charge to all clinicians in Cornwall who have or are considering signing up for the OOH service. Those clinicians who will have an employed contract with Cornwall Health will be able to use Cornwall Health funded CPD hours to attend the workshop.
We hope as many doctors in Cornwall can attend as it is an opportunity to meet colleagues who are currently part of the Out of Hours team and those GPs who have expressed interest in taking part in the Out of Hours service

Please e-mail: charlottemartin1@nhs.net to book your place

Yours Sincerely

Dr. M.F. Ellis
Medical Director

0830-17:00 hours – Health & Wellbeing Innovation Centre, Truro, TR1 3FF

Facilitators to include:

Dr Bruce Hughes, Dr Alison Nankervis, Dr Peter Holley, & Annette Hammett

Areas covered include:
Telephone Consultations:
The Role of the Telephone Consultation
Anatomy of a telephone consultation and specific consultation issues
Telephone techniques – good customer service
Breakout sessions reviewing consultations
Adastra – Top Tips – including
Feverish Child Template
Failed Contacts
Information from 111
Here to Support
How do we audit and review calls?
Complaints and Incidents – what is the process?

Tuesday 9th June
Friday 12th June
Tuesday 30th June

Book early as places are limited!

Contact: Charlottemartin1@nhs.net

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